Most orders are handled as quickly as possible after payment and order details are verified. Delivery time can vary by product and account requirements.
Please follow the instructions shown on the product and checkout pages. Accurate player or account details help prevent delays.
Contact support immediately. We can only change or cancel an order before processing has started.
Checkout uses the payment options available on the site. Never share passwords or security codes unless a product's verified instructions explicitly require account access.
Email [email protected] with your order number so the support team can review its status.
The store offers 8 Ball Pool coins, cash, bundles, and selected subscriptions. Current availability is shown on the Shop page.
Available payment methods are displayed during checkout. Options may vary by location and order.
Use the order details in My Account or contact support with your order number for an update.
Eligibility depends on whether processing or delivery has started. Review the Refund & Return Policy and contact support promptly if there is a problem.
Email [email protected] with your order number and a clear description of the issue.
